FAQ

Frequently Asked Questions

What makes Trinelle Labs different from other skincare brands?

Trinelle Labs specializes in targeted skincare for the neck and décolleté — the most overlooked area in beauty. Our proprietary TriFirm Botanical Complex is specifically formulated for this delicate region, combining clinical-grade ingredients with rare botanical extracts.

What is the TriFirm Botanical Complex?

The TriFirm Botanical Complex is our proprietary blend of three rare botanical extracts selected for their firming, hydrating, and skin-renewal properties. This complex appears across our core product line and is designed to work synergistically with our other active ingredients.

Are your products tested on animals?

No. Trinelle Labs is proudly cruelty-free. We never test on animals and work exclusively with suppliers who share this commitment.

Are your products suitable for sensitive skin?

All Trinelle Labs products are dermatologist-tested and formulated without parabens, sulfates, or artificial fragrances. However, we always recommend performing a patch test before first use, especially if you have known sensitivities.

How long before I see results?

Individual results vary. Many customers notice improvements in skin texture and hydration within the first 2-4 weeks of consistent use. For firming and visible reduction in the appearance of fine lines, we recommend at least 8-12 weeks of daily use.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, contact us within 30 days for a full refund.

Do you ship internationally?

Currently, we ship within the United States. International shipping will be available soon.

Can I use multiple Trinelle Labs products together?

Absolutely. Our products are designed to work together as a complete skincare system. Our curated bundles offer the best combinations for specific skin goals at a better value.